How do I make a claim?
You've reached a goal in an app, the 24 hours have passed, but it still isn't showing on the offer page? You can make a claim directly from the Budgey app. Budgey Play claims are handled by our partner's dedicated support team, who will check your progress with the app's publisher.
Where do I make my claim?
Open "In progress" (or "Completed") and select the offer.
Tap the help button at the bottom of the offer page.
Fill in the form, following the instructions.
The help button is available from 24 hours after you start the offer (to give goals time to be recorded) and up to 60 days after you install the app. Outside this period, it won't appear.
This is the only way to make a claim on a Budgey Play offer: our Customer Service team doesn't have access to your goal tracking and can't handle these requests.
What you can and can't claim for
✅ A goal you reached that hasn't been credited, or 🍌 you think were declined by mistake.
❌ An install that wasn't detected: if the app doesn't appear in "In progress" at all, our partner couldn't link the install to your account, and it can't be checked afterwards. See I installed an app, but it isn't showing in my offers in progress.
While your claim is being reviewed, don't uninstall the app: the publisher may need to check your game account.
How long will it take?
Claims are usually handled within 2 working days. If your claim is accepted, the matching 🍌 appear on the offer page and go through the usual confirmation period.
🚨 Due to frequent abuse, every claim is thoroughly checked with the app's publisher. A deliberately false claim (goal not reached, edited screenshots…) may lead to your participation in Budgey Play being suspended.