The amount I received doesn't match what was shown

You've finished an offer, but the total 🍌 you earned is lower than the amount you saw in "Discover"? In most cases, the difference comes down to one of the reasons below.

The headline amount includes "Purchase required" goals

The headline amount on an offer is the total for every goal, including those that require an in-app purchase. If you didn't make those purchases, which is completely fine since they're optional, you won't receive the matching 🍌.

On each offer page, you'll see a breakdown of what you can earn with no purchase at all and what you can earn with purchases.

Some goals weren't reached

The total shown assumes you reach every goal in "Your journey" and every "Bonus goal". If the offer expired before you finished, or some goals had a deadline that passed, only the goals reached in time are rewarded.

The amount can change between visits

Publishers can change their offers over time. Don't worry though: the amount for each goal is locked in when you start the offer, and that's the amount you'll receive, even if the offer changes later for new participants.

What about during a boost?

During a boost, every goal recorded while the boost is running gets the boosted amount, including on offers you started before the boost. A goal recorded before the boost starts or after it ends gets the usual amount.

Some 🍌 are still pending

Also check the status of each goal on the offer page: 🍌 that are still pending haven't been added to your balance yet. See Why are my 🍌 pending, and when will they be confirmed?

If none of these reasons explains the difference, you can make a claim from the offer page: How do I make a claim?