I installed an app, but it isn't showing in my offers in progress

You picked an app in "Discover" and installed it from the App Store or Google Play Store, but it isn't showing in "In progress" yet? Don't worry, it's usually just a matter of time.

The install isn't detected by Budgey directly, but by our partner, who then passes it on to us. This is usually quick, but it can take up to 24 hours. In the meantime, you can start playing: your progress will be taken into account as soon as the install is confirmed.

Still nothing after 24 hours?

There are a few reasons why your install may not have been recorded:

• You didn't install the app using the offer's button in Budgey (for example, you searched for it directly in the store).

• You didn't open the app after installing it, or didn't use it for long enough.

• The app had already been installed on your phone before: only first-time installs are eligible.

• You had a VPN, ad blocker or private DNS turned on when you installed it.

• You installed the app on a different device from the one you started the offer on.

🚨 Unfortunately, an install that wasn't detected by our partner can't be claimed: there's no way to check or credit it afterwards. To avoid this, always install from the offer's button, with no VPN or ad blocker turned on, then open the app and play for a few minutes. You'll find all our tips in How to start an offer the right way.

If your install is showing but a goal you reached afterwards hasn't been credited, you can make a claim directly from the offer page: How do I make a claim?